DashPoint Privacy Policy

Last updated: 14/01/2026

DashPoint ("DashPoint", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard personal data when you use the DashPoint mobile application and related services (the "Platform").

This policy should be read alongside the DashPoint Disclaimer and Terms of Service.

1. Data We Collect

We collect the following categories of personal data when you use the Platform.

1.1 Identity & Contact Information

  • Full name (given and family names)
  • Email address
  • Phone number
  • Profile picture

1.2 Account Information

  • Unique user ID
  • Preferred username
  • Email verification status
  • Account creation and signup date

1.3 Location Data

  • Check-in location (latitude and longitude) when attending events
  • Check-in location (latitude and longitude) when a ticket is scanned

Location data is collected only in connection with event participation and platform functionality. We do not continuously track your location.

1.4 Device & Technical Information

  • Device model
  • Operating system and version
  • App version
  • Platform (iOS or Android)
  • IP address
  • User agent

1.5 Payment & Transaction Data

  • Stripe customer ID
  • Payment method details (processed and stored by Stripe)
  • Purchase history
  • Refund history

DashPoint does not store full payment card details. All payment processing is handled by Stripe.

1.6 Health & Dietary Information

  • Allergy information
  • Allergy severity

This information is provided voluntarily to support event safety and organiser awareness.

1.7 Activity & Behaviour Data

  • Events attended or RSVP'd
  • Event check-in times
  • App usage and in-app actions
  • App launch history

1.8 Social Features

  • Friends list
  • Friend requests and connections

1.9 Preferences

  • Favourite activities
  • Club or community memberships
  • Loyalty points and rewards data

1.10 Feedback

  • Net Promoter Score (NPS) responses
  • Written feedback and survey submissions

1.11 Legal & Compliance Records

  • Disclaimer and terms acceptance timestamps
  • IP address used at the time of agreement

2. How We Use Your Data

We use personal data for the following purposes:

  • To create and manage user accounts
  • To enable event discovery, attendance, and check-ins
  • To process payments and refunds
  • To support social and community features
  • To improve platform performance and user experience
  • To communicate service-related updates and notifications
  • To monitor usage, security, and platform integrity
  • To comply with legal and regulatory obligations

3. Data Sharing & Third Parties

We may share personal data with trusted third parties where necessary to operate the Platform.

3.1 Service Providers

We use the following third-party services:

  • Stripe – payment processing and refunds
  • AWS (including Cognito) – authentication, hosting, and infrastructure
  • Google Places – location and place data
  • Apple & Google Push Notification Services – app notifications

These providers process data on our behalf and are contractually required to protect it.

3.2 Event Organisers

Where relevant, limited user information may be shared with event organisers to support event delivery, safety, and attendance management.

3.3 Analytics, Insights & Brand Partners

DashPoint may share:

  • Aggregated and anonymised data
  • Non-identifiable user insights
  • Participation and engagement trends

with trusted brand partners, sponsors, and event partners for analytics, reporting, and partnership purposes.

DashPoint does not sell personal data.

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract (providing the Platform and services)
  • Legitimate interests (platform improvement, analytics, security)
  • Consent (where required, such as optional features or marketing)
  • Legal obligations (record-keeping and compliance)

5. Data Retention

We retain personal data only for as long as necessary to:

  • provide the Platform
  • comply with legal and regulatory requirements
  • resolve disputes and enforce agreements

You may request deletion of your account and associated data, subject to legal retention obligations.

6. User Rights

You have the right to:

  • access your personal data
  • request correction of inaccurate data
  • request deletion of your data
  • object to or restrict certain processing
  • withdraw consent where applicable

Requests can be made through the app or by contacting DashPoint directly.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, and secure infrastructure.

No system is completely secure, but we take reasonable steps to safeguard your data.

8. Children & Under-18s

Most events on DashPoint are intended for users aged 18 and over.

Where an event is explicitly listed as under-18 appropriate:

  • A parent or legal guardian must consent on behalf of the minor.
  • We do not knowingly collect personal data from minors without appropriate consent.

9. International Data Transfers

Data may be processed or stored outside the UK where necessary to operate the Platform. Where this occurs, appropriate safeguards are applied in accordance with applicable data protection laws.

10. Changes to This Policy

DashPoint may update this Privacy Policy from time to time. Material changes will be communicated through the app or by other appropriate means.

11. Contact

For privacy-related questions or requests, please contact DashPoint via the app or at:

support@dashpoint.uk